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REV(X)
5 years ago today, I launched (X)Form. ★ Today, I launch ▶️REV(X)◀️ along with my newly published book. ⬜⬜⬜ FIRST -- (X)FORM ⬜⬜⬜ This...
May 12 min read
Commercialize Customer Success
𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝘁𝗲𝗮𝗺 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗵𝗮𝘀 𝘁𝗿𝘂𝘀𝘁. 𝗕𝘂𝘁 𝘁𝗵𝗲𝘆'𝗿𝗲 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗼𝗻 𝗮...
Apr 281 min read
Systems x Skills x Disciplined Change Mgmt = Predictable Revenue
𝗣𝗿𝗲𝗱𝗶𝗰𝘁𝗮𝗯𝗹𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗰𝗼𝗺𝗲 𝗲𝗮𝘀𝘆. 𝗶𝗳 𝘆𝗼𝘂 𝗱𝗼𝗻'𝘁 𝗵𝗮𝘃𝗲 𝗶𝘁. 𝗧𝗵𝗲𝗿𝗲'𝘀 𝗮...
Apr 182 min read
Every client interaction earns or erodes THE RENEWAL (AND REVENUE)
𝗥𝗲𝗻𝗲𝘄𝗮𝗹𝘀 𝗱𝗼𝗻’𝘁 𝘀𝘁𝗮𝗿𝘁 𝟵𝟬 𝗱𝗮𝘆𝘀 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗰𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗲𝗻𝗱𝘀. 𝗧𝗵𝗲𝘆 𝘀𝘁𝗮𝗿𝘁 𝗼𝗻 𝗗𝗮𝘆...
Apr 161 min read
Post-Sales Team need an infrastructure with the same rigor and effectiveness of Sales Teams
𝗬𝗼𝘂 𝗱𝗼𝗻’𝘁 𝗹𝗼𝘀𝗲 𝗮 𝘁𝗲𝗻𝘁𝗽𝗼𝗹𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝘃𝗲𝗿𝗻𝗶𝗴𝗵𝘁. 𝗬𝗼𝘂 𝗹𝗼𝘀𝗲 𝘁𝗵𝗲𝗺 𝗼𝘃𝗲𝗿 𝗺𝗼𝗻𝘁𝗵𝘀 𝗼𝗳...
Apr 151 min read
You didn’t need another training program
You didn’t need another training program. You needed change management. 🟥🟥🟥 THE FAILURE MODE 🟥🟥🟥 You dropped six figures on...
Apr 101 min read
Customer success is not here just to make customers successful
“𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗱𝗼𝗲𝘀𝗻'𝘁 𝘀𝗲𝗹𝗹.” 𝗧𝗵𝗶𝘀 𝗣𝗢𝗩 𝗶𝘀 𝗰𝗼𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂 𝗺𝗶𝗹𝗹𝗶𝗼𝗻𝘀. 🟥🟥🟥 THE...
Apr 91 min read
It's time to remove your BRILLIANT JERK
"I fired our highest-paid, highest-performing sales rep." 🟥🟥🟥 THE PROBLEM 🟥🟥🟥 This exec I know went on to say: → “He was terrible...
Apr 81 min read
You're setting money on fire 🔥 Running sales training like it’s 2010. You need a performance engine.
You're setting money on fire 🔥 Running sales training like it’s 2010. You need a performance engine. [~5 min video] 🟥🟥🟥 THE PROBLEM...
Apr 41 min read
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